Terms and Conditions

1. Payment & Dispatch: Physical items are dispatched within 5 business days of cleared payment. Digital deliverables are provided upon payment and are non-refundable.

2. Shipping & Insurance: Orders ship via Royal Mail or DHL with full tracking provided. Any transit damage must be reported to us within 48 hours of delivery. In the rare event a parcel is confirmed lost in transit by the carrier, Bartola will promptly issue a full refund or dispatch a replacement unit.

3. Import Fees & Taxes: For orders shipped to the United States and select European Union countries (France, Germany, Ireland, Italy, Netherlands, and Spain), import duties, local VAT, and carrier clearance fees are fully covered at checkout via our Delivered Duty Paid (DDP) shipping options. The EU DDP rate calculated at checkout is a consolidated fee that includes the actual tracked postage, your local VAT rate (19-23%), and a £1 carrier handling fee. For all other international destinations, the buyer is solely responsible for any local VAT, customs duties, or import fees levied by the destination country upon delivery.

4. Returns Policy: Unused items in their original packaging may be returned within 30 days for a refund at the buyer’s expense. For items that arrive defective or develop a manufacturing fault within the first 6 months, Bartola will provide a repair, replacement, or refund and cover all return shipping costs. Faults reported after 6 months will be handled under our standard warranty repair process (see link below)

5. Jurisdiction:These terms are governed by the laws of England and Wales.

For our full 2-year warranty and tube replacement policy, visit: http://bartolainstruments.com/warranty