Refunds and Exchange Policy

Change of Mind

Purchases: Returns are supported for items purchased directly from the Bartola Instruments shop only. Items purchased via resellers are subject to their respective terms and conditions.

Period: You have 30 days from delivery to return unused items in their original packaging.

Condition: Items must be in original, “as-new” condition.

To avoid issues, please refer to the “What We Don’t Cover” section in Warranty regarding hardware modifications and cosmetic damage (such as “rack rash”).

Cost: Return shipping and insurance are at the buyer’s expense.

Faulty or Damaged Items

Reporting: Transit damage must be reported within 48 hours of delivery.

Initial 6 Months: If a manufacturing fault develops within 6 months, Bartola Instruments provides a repair, replacement, or refund and covers all standard return shipping costs.

After 6 Months: Faults reported after the initial 6-month period are handled under our standard warranty repair process.

Warranty Support

All Bartola Instruments hardware is covered by a 2-year limited warranty, which includes our unique “Military Grade” Tube Pledge.

For full details on coverage, exclusions (such as power orientation and firmware modifications), and our tube replacement policy, please download the Warranty document.

International Returns: If returning an item for repair from outside the UK, please ensure the package is clearly marked as “Returned Goods – Relief Claimed” to avoid unnecessary import duties.

Digital Products

Digital deliverables (software, firmware expansions, etc.) are provided immediately upon payment and are non-refundable.

Get in touch

For all repair inquiries or to initiate a return, please contact:

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